Refund policy

Customer satisfaction and trust are the core values at Einnr. We do our best to provide handbags that meet our high standards of style and quality, however we understand that a return is sometimes necessary. This Return Policy outlines the terms, conditions, process and timelines for returning products purchased from Einnr. We want to make returns simple to execute, fair and transparent.

Eligibility for Returns

You may return a product under these conditions:

The request for return is made within 30 days from the date of delivery.
Product is unused, undamaged, with all original packaging, accessories and tags.
You received the wrong item, a defective product, or a damaged product (must be claimed within 48 hours of delivery, supported with photos)
The order was canceled before shipping (in this case the cancellation has to be confirmed by our support team).

Conditions When Returns Are Not Accepted

To ensure fairness and quality, we cannot accept returns in the following situations:

The product exhibits clear signs of use, damage or modification by the customer.
The return request is placed after 30 days from the delivery date.
The product was marked as final sale / non-returnable at the time of purchase.
Item is returned without original packaging, accessories or tags.
The product is damaged during return shipping due to poor or insufficient packaging by the customer.

Return Label

It is the responsibility of our customers to create or purchase a valid return label for smooth and trackable returns.

The customer is required to use a return label when returning any item to Einnr.

If you received a wrong, defective or damaged item (Einnr error) our support team will issue a prepaid return label at no charge.

For all other return reasons (i.e. change of mind or preference) customers are responsible for purchasing and arranging their own return shipping label.

Prior to shipping the product must be securely re-packed in the original packaging and with all tags and accessories.

Returns without a proper return label may be delayed, misrouted or denied.

Return Process

Initiate a Return
- Please contact our support team with your order number, product details and reason for return.
  Our team will verify eligibility and walk you through the steps.
Prepare the Item
- Please contact our support team with your order number, product details and reason for return.
- Attach the return label provided in your package to the outside of the box.
Ship the Item
- Use the official Einnr return label to send the item back.
- Returns sent without this label may result in delays or complications.
Inspection and Approval
- Once received, your return will be inspected within 1 business day.
- You will be notified via email regarding the status of your return.
Next Step
- If the return is approved, the next step (refund or exchange) will be initiated as per the respective policy.
- If the return does not meet eligibility, our team will provide a written explanation.

Return Shipping Costs

If the error is caused by Einnr(wrong product, defective or damaged item): Calve will cover all return shipping costs.
If the return is initiated by the customer (change of mind, preference for a different color or size): the customer is responsible for return shipping costs.

Timeline for Returns

Inspection of returned item: within 1 business day of receipt.
Approval notification: within 1 business day after inspection.
Processing of refund or exchange: within 5 business days after approval.
Bank/financial institution processing: an additional 2–5 business days may apply depending on your payment provider.

Exchanges

Einnr: We accept exchanges of defective and non-defective products. We will be glad to exchange a damaged or defective item once you report and verify the issue, at no additional cost to you. Exchanges are also available should you wish to exchange a product for another style, size or color (non-defective reasons) provided the item is unused within the 30 day window and has all original packaging and tags. Non-defective exchanges may incur shipping costs, while defective product exchanges are fully covered by einnr.

Transparency and Fairness

At Einnr we believe in clear and open communication. Therefore:

All scenarios and conditions for return are explained beforehand.
Should a return be denied or adjusted, customers are always informed in writing as to the reason.
When we make a mistake we acknowledge it and fix it.
No surprise fees or hidden charges.

1. When You Can Get a Refund

You are eligible for a refund in the following cases:

The item is returned within the 30-day return window and passes inspection.
You received the wrong item, a defective product, or a damaged product (reported within 48 hours of delivery with photos).
The order was canceled before shipment. (If you change your mind, please contact us as soon as possible.)

2. When Refunds May Not Apply

Refunds may be denied or adjusted under these conditions:

The item is used, damaged by the customer, or missing parts/tags.
The return is made after 30 days from delivery.
The product is marked as final sale or non-returnable at the time of purchase.
The item is damaged during return shipping due to poor packaging by the customer.

3. How Refunds Are Processed

Refunds are issued only to the original payment method (credit/debit card, Google Pay, etc.).
Once the returned item is received and inspected, refunds are processed within 5 business days.
You will receive an email notification once your refund is approved and released.

4. Shipping Fees

If Einnr is at fault (wrong item sent, defective or damaged product): We will refund the full product price plus any shipping fees paid.
If the return is due to customer’s choice (change of mind, wrong color/size): We will refund the product price only. Original shipping charges are non-refundable.

5. Partial Refunds

In certain situations, a partial refund may be issued:

The item is returned late but still accepted.
Original packaging is missing or there are minor signs of wear.
Customer-caused damage that lowers the resale value of the item.

Whenever a partial refund applies, we will always explain the reason before processing it.

6. Damaged or Defective Items

Damage or defects must be reported within 48 hours of delivery, along with photos for verification.
Customers may choose between a replacement or a full refund.
If the item is damaged during return shipping due to poor packaging, the refund may be denied or reduced.

7. Refunds for Canceled Orders

Orders canceled before shipment are eligible for a full refund.
Once an order has shipped, the regular Return Policy must be followed.

8. Timeline for Refunds

Return inspection: within 1 business day of receiving the item.
Refund approval & processing: within 1–5 business days after inspection.
Bank/Payment provider processing time: additional 2–5 business days may apply.

Total expected refund time: up to 5 business days from the day we approve your return request, plus your bank’s processing period.

9. Transparency & Fairness

All rules regarding refunds are clearly stated, no hidden conditions.
If the refund is denied or adjusted, we will provide a written explanation.
If it is our fault we take full responsibility and pay for all expenses.

10. Contact Us for Refund Support

If you have questions about a refund or need help with the process, please contact our support team:

Contact Us for Return Assistance

If you have any questions regarding the return process, please reach out to our customer support team:

Business Name: Einnr
Business Hours: Monday to Saturday (9AM to 5PM) (GMT-05:00) Eastern Standard Time (New York)
Phone: +1 (305) 696-2320
Email: support@einnr.com

Physical Mailing Address: 7900 NW 27th Ave, Miami, Florida, 33147, United State